eCommerce Stores
Sell products with an easy-to-manage store, a smooth checkout, and the tools to keep orders moving.
- Product & inventory setup
- Payments & checkout
- Shipping & order emails
Automation
eCommerce Operations Automation
Your online store sends order confirmations and delivery updates by itself, and answers "Where is my order?" without your team typing a reply.
Is this for you?
- Online shops that confirm cash-on-delivery orders by phone
- Stores whose team spends the day answering "Where is my order?"
- Businesses selling on a website and WhatsApp at the same time
The problem it solves
- Staff call or message every customer to confirm orders by hand.
- Customers keep asking for order updates because nobody tells them.
- Products sell out without warning, and orders have to be cancelled.
How it works
We map your order journey
From the moment someone orders to the moment it arrives, we list every message and check.
We connect your store
Your store, your messaging channels and your team's order list start sharing information.
Messages go out on their own
Confirmations, delivery updates and stock alerts are sent at the right moment.
Your team handles exceptions
Returns, complaints and unusual orders go to a person with the full order history.
Before and after
Before
- Every COD order is confirmed by phone
- Customers chase you for updates
- Stock runs out without anyone knowing
After
- Customers confirm orders with one tap
- Delivery updates arrive before they ask
- Your team gets a stock alert in time
What you get
- Automatic order confirmations, including cash-on-delivery
- Delivery status updates for customers
- Automatic replies to order-status questions
- Low-stock alerts for your team
- Hand-off to your team for returns and complaints
- Simple daily order summaries
In more detail
- Order confirmations and delivery updates sent automatically by WhatsApp, SMS or email.
- Stock alerts, cash-on-delivery confirmation and order status sync between your store and your team.
- Automatic answers to order-status questions, with hand-off to your team for anything unusual.
For your technical team
- Store integration with Shopify, WooCommerce or a custom store through its API and order webhooks.
- Messaging through the WhatsApp Cloud API with approved templates, plus SMS or email fallback.
- Courier status can be pulled from courier APIs where the courier offers one.
- Idempotent message sending, retry handling and an event log for every order.
Common questions
Which online stores does this work with?
Common platforms such as Shopify and WooCommerce, and custom stores that can share order information. We check yours during the free consultation.
Will customers get too many messages?
No. We agree which messages are sent and when, and keep them to the updates customers actually want.
Can my team still message customers directly?
Yes. Anything unusual goes to your team, and they can step into any conversation at any time.
How much does it cost and how long does it take?
It depends on what you need. After a free consultation you get a written plan, timeline and quote.
Related services
Want to know if eCommerce Operations Automation is right for your business?
Book a free consultation with our team in Lahore. We listen first, then send you a written plan, timeline and quote.