Your BusinessonlineAI Chatbot Development
Answer common questions, guide visitors, and capture enquiries with an assistant trained on your business content.
- Business knowledge setup
- Lead capture & qualification
- Human handover
Automation
WhatsApp Automation
Your WhatsApp business number replies instantly, shares menus and order updates, and hands real conversations to your team.
Is this for you?
- Shops answering "Where is my order?" all day
- Schools and academies sending updates to parents
- Clinics confirming appointments by WhatsApp
- Any business where most customers message rather than call
The problem it solves
- One phone and one person can't keep up with every message.
- Customers wait for simple answers like timings, prices or order status.
- Chats are lost when staff change phones or leave.
How it works
We choose the right setup
WhatsApp Business App or the official WhatsApp Business Platform, depending on your volume.
We design the conversations
Welcome message, menu buttons, common answers and when to pass to a person.
We connect your systems
Orders, bookings or your CRM, so replies use real, current information.
Your team joins in
Several team members can reply from one shared inbox when a person is needed.
Before and after
Before
- Messages pile up on one phone
- Customers wait for simple answers
- Chats lost when staff change
After
- Instant replies and menu buttons
- Order and booking updates sent automatically
- A shared team inbox with full history
What you get
- Setup of the official WhatsApp Business Platform or your existing provider
- Automatic welcome, menu and FAQ replies
- Approved message templates for updates and reminders
- Connection to your CRM, store or booking system
- Hand-over to your team in a shared inbox
- Simple reports on conversations
In more detail
- Official WhatsApp Business Platform setup or integration with your existing provider.
- Approved message templates and enquiry workflows appropriate to your customer permissions.
- CRM synchronisation, conversation routing, and handover to your team.
For your technical team
- WhatsApp Cloud API through your own Meta business account, or integration with your existing provider.
- Template messages submitted for Meta approval; customer opt-in respected for outbound messages.
- Webhooks for inbound messages; routing rules and handover to a shared inbox.
- Two-way sync with your CRM or store (for example HubSpot, Zoho CRM, Shopify or WooCommerce).
Common questions
Do we need the WhatsApp Business App or the Platform?
A small team with few messages can often use the free app. The Platform suits more messages, several team members and automation. Read our guide in Insights.
Can we keep our current WhatsApp number?
Often, yes. Moving a number to the Platform has a few steps, and we guide you through them.
Can we send messages to all our customers?
Only to customers who agreed to hear from you, using templates approved by Meta. We set this up correctly.
How much does it cost and how long does it take?
It depends on what you need. After a free consultation you get a written plan, timeline and quote.
Related services
Want to know if WhatsApp Automation is right for your business?
Book a free consultation with our team in Lahore. We listen first, then send you a written plan, timeline and quote.