AI Customer Support
Help customers find answers and keep your team focused on the conversations that need a person.
- Help-centre answers
- Ticket triage & routing
- Escalation to your team
AI Solutions
AI Chatbot Development
The chat on your website answers questions using your own prices and FAQs. If it can't help, it passes the chat to your team with the full conversation.
Is this for you?
- Schools answering the same admission questions every day
- Clinics asked about timings, fees and doctors around the clock
- Shops and service businesses that get messages after hours
The problem it solves
- Visitors leave when nobody answers their question straight away.
- Your team spends hours repeating the same answers.
- Website enquiries arrive without the details you need to reply.
How it works
We gather your answers
Prices, services, timings and FAQs: the information the chatbot is allowed to use.
We set up the chatbot
It speaks in your tone, in English or Urdu, and asks for contact details when useful.
We test with real questions
We try the questions your customers actually ask, and fix weak answers.
We launch and keep improving
We review conversations and update the answers as your business changes.
Before and after
Before
- Questions wait until someone is free
- Staff type the same answers all day
- Enquiries arrive with missing details
After
- Customers get a reply in seconds, even at 2 AM
- Your team handles only the questions that need a person
- Every enquiry arrives with name, number and need
What you get
- A chatbot trained on your approved business information
- Lead capture and simple qualifying questions
- Hand-over to your team with the full chat
- English and Urdu replies
- A dashboard of conversations
- Regular reviews to improve answers
In more detail
- A conversational assistant connected to approved information about your business.
- Question handling, enquiry capture, and lead qualification flows.
- Human handover, conversation testing, and monitoring for ongoing improvement.
For your technical team
- Answers are grounded in your documents (retrieval-augmented generation) and limited to approved sources.
- Built on a large language model such as OpenAI or Gemini models, chosen per project.
- Handover goes by webhook to your CRM or helpdesk, for example HubSpot or Zoho CRM.
- Lightweight website widget; the same assistant can run on WhatsApp through the WhatsApp Cloud API.
- Conversation logs, answer evaluations and guardrails against off-topic or made-up replies.
Common questions
What if the chatbot gives a wrong answer?
It only uses the information you approve, and it hands over to your team when it isn't sure. We review conversations and fix any weak answers.
Can it reply in Urdu?
Yes. It can reply in English and Urdu, and we test both before launch.
Will it work on WhatsApp too?
Yes. The same assistant can answer on your website and on your WhatsApp business number.
How much does it cost and how long does it take?
It depends on what you need. After a free consultation you get a written plan, timeline and quote.
Related services
Want to know if AI Chatbot Development is right for your business?
Book a free consultation with our team in Lahore. We listen first, then send you a written plan, timeline and quote.