AI Chatbot Development
Answer common questions, guide visitors, and capture enquiries with an assistant trained on your business content.
- Business knowledge setup
- Lead capture & qualification
- Human handover
AI Solutions
AI Customer Support
An AI assistant answers common customer questions from your help information, and passes the tricky ones to your support team.
Is this for you?
- Online shops that get many "Where is my order?" messages
- Service companies with a small support team
- Internet, software and hosting providers with repeat technical questions
The problem it solves
- Your support team answers the same questions all day.
- Customers wait in a queue for simple answers.
- Urgent problems get buried among routine messages.
How it works
We collect your help content
Policies, guides and past answers become the assistant's knowledge.
We set the rules
What it can answer, what it must escalate, and how it hands over.
We connect your support tools
Tickets are created, labelled and sent to the right person.
We review and improve
Unanswered questions are reviewed and added to the knowledge.
Before and after
Before
- Long queues for simple questions
- Support staff repeat the same replies
- Urgent tickets get missed
After
- Simple questions answered straight away
- Your team focuses on real problems
- Urgent tickets are flagged and routed first
What you get
- An assistant grounded in your help articles and policies
- Ticket labelling and routing
- Clear rules for escalating to a person
- Connection to your helpdesk or email
- A review process for unanswered questions
- Monthly reports in plain words
In more detail
- An assistant grounded in approved help articles, policies, and support information.
- Ticket categorisation, routing, and integration with your support tools.
- Clear escalation paths, response evaluations, and a review process for unanswered questions.
For your technical team
- Retrieval-augmented generation over approved help-centre content, with source citations in answers.
- Intent and urgency classification for ticket triage and routing.
- Integrations with your helpdesk or inbox (for example Gmail or Outlook) by API or webhook.
- Escalation rules, conversation logs and regular answer evaluations.
Common questions
Will customers know they're talking to AI?
Yes. We recommend being open about it, and customers can always ask for a person.
What happens with angry or urgent customers?
The assistant is set up to recognise these and pass them to your team straight away.
Does it work with our current helpdesk?
Usually, yes. We check your tools in the free consultation.
How much does it cost and how long does it take?
It depends on what you need. After a free consultation you get a written plan, timeline and quote.
Related services
Want to know if AI Customer Support is right for your business?
Book a free consultation with our team in Lahore. We listen first, then send you a written plan, timeline and quote.